Privacy Policy
Last updated: October 1, 2025
This Privacy Policy explains how Fire & Flour Pizzeria collects, uses, discloses, and safeguards your personal data when you visit or place an order through canvasvoyagegarden.site (the “Site”), dine in, request pickup, or arrange delivery. By using our services, you agree to the practices described here.
1. Who We Are
Controller: Fire & Flour Pizzeria, located at Via dei Tribunali 32, Centro Storico, Naples, 80138, Italy. For questions or requests, please use the contact details in Section 12.
2. Data We Collect
- Identity and contact details: name, phone number, and delivery instructions.
- Order and preference details: pizzas, sides, sauces, extras, and beverage choices such as juice or lemonade, including taste preferences and allergen notes.
- Delivery information: address and area (e.g., Via dei Tribunali 32, Centro Storico, Naples, 80138, Italy), and optional geolocation if you enable it.
- Account information: username, password, favorites, saved addresses.
- Payment-related information: transaction tokens, payment method type, and amounts in € (we do not store full card numbers).
- Device and usage data: IP address, browser type, cookie identifiers, pages viewed, and interactions on the Site.
3. How We Collect Data
- Directly from you when you browse, create an account, place an order, or contact us.
- Automatically via cookies, pixels, and similar technologies.
- From service providers (e.g., payment and delivery partners, analytics) to complete your requests and maintain service quality.
4. How We Use Data
- To accept, prepare, and deliver your orders, and provide pickup or dine-in services.
- To process payments in € and issue confirmations and receipts.
- To personalize menus, deals, and recommendations (for example, favorite pizzas or sauces).
- To provide customer support and handle feedback or allergy-related requests.
- To improve our Site, products, and operations through analytics and testing.
- To send service messages about your order status and, with your consent where required, marketing communications via SMS or on-site notifications.
- To prevent fraud, secure our systems, and comply with legal obligations.
5. Legal Bases for Processing
- Contract: to fulfill your orders and provide requested services.
- Legitimate interests: to improve services, keep our platform secure, and prevent misuse.
- Consent: for certain marketing, cookies, and optional geolocation.
- Legal obligations: tax, accounting, food safety, and regulatory requirements.
6. Cookies and Similar Technologies
We use essential cookies to operate the Site; performance and analytics cookies to understand usage; and functionality cookies to remember preferences (like saved addresses or favorite pizzas). You can manage cookies in your browser and, where available, via our on-site cookie controls. Disabling certain cookies may affect Site functionality.
7. Sharing Your Data
- Service providers: payment processors, delivery and courier partners, hosting and analytics providers, and customer support tools, strictly for providing our services.
- Business transfers: in the context of a merger, acquisition, or asset sale, subject to appropriate protections.
- Legal compliance: when required by law or to protect our rights, users, and the public.
- With your direction: for example, when you use third-party services through the Site.
We may share aggregated or de-identified information that does not identify you.
8. International Transfers
Your data may be processed in jurisdictions with different data protection laws. Where required, we use appropriate safeguards, such as contractual protections, to ensure your information remains protected.
9. Data Retention
We keep personal data only as long as needed for the purposes above:
- Account data: until you delete your account or after a period of inactivity, subject to legal requirements.
- Order and transaction records: typically retained for up to 6 years for tax and accounting.
- Support communications: up to 24 months after resolution.
- Cookies: per their individual lifetimes or until you delete them.
10. Security
We implement administrative, technical, and physical safeguards, including encryption in transit, access controls, and regular reviews. No method of transmission or storage is 100% secure, but we strive to protect your data to the best of our ability.
11. Your Rights and Choices
- Access, correction, and deletion of your personal data.
- Objection or restriction to certain processing.
- Data portability where applicable.
- Withdraw consent at any time for consent-based processing.
- Opt out of marketing SMS or notifications using provided controls or by contacting us.
You can manage many choices in your account settings or by contacting us as described below.
12. Contact Us
To exercise your rights or ask questions, please visit canvasvoyagegarden.site (for forms and settings) or call +39 081 123 4567. Postal inquiries can be sent to Fire & Flour Pizzeria, Via dei Tribunali 32, Centro Storico, Naples, 80138, Italy.
13. Children’s Privacy
Our services are not directed to children under the age of 13 (or the minimum age required by local law). If we learn that we have collected personal data from a child without appropriate consent, we will delete it. Parents or guardians may contact us to request removal.
14. Do Not Track and Regional Preferences
Some browsers offer “Do Not Track.” Our response may vary based on applicable laws and available on-site controls. We honor legally required opt-out mechanisms where applicable.
15. Third-Party Links
The Site may link to third-party websites or apps. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal data.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on canvasvoyagegarden.site with a new “Last updated” date. Your continued use of the services after changes become effective signifies your acceptance of the revised policy.